terms and conditions


By using our website you are automatically agreeing to our terms and conditions below:


Shipping Delivery Times

Deliveries can take up to 7 working days. We will do our very best to dispatch your order as soon as possible.
Our unique product offering is chosen carefully for our customer satisfaction and we offer a support system to all our customers before, during, and after purchase via web chat, email info@clarenbridgegardencentre.ie  and phone (091) 776492.


We deliver nationwide throughout the island of Ireland. Our standard delivery charge is €14.99 per order on all online purchases for the Republic of Ireland and Northern Ireland.
This rate also applies to bulky orders such as garden furniture, large orders of plants & trees that are listed on our website which require crating.For example, if you order 2 crates of furniture for  shipment to Belfast, the delivery charge is still €14.99


If a product is unavailable, a similar product of equal or greater value may be substituted in its place with your prior consent.
You can add an item to your order IF your order has NOT been sent out. If you would like to add items to your order, please contact us directly at info@clarenbridgegardencentre.ie
If part of an order is out of stock and this may delay delivery but the customer will be promptly informed of this possibility.
We cannot guarantee delivery on a particular day or time.
Sometimes an order needs to be packed in more than one parcel; these parcels might be delivered on different dates. Please check the label on your parcel, if it states 1 of 2 it means the missing items of your order are on the way. If the label states 1 of 1 and there are missing items, please email us a photo of the label, your name, and contact number at info@clarenbridgegardencentre.ie
All items should be unpacked and checked once your order has been delivered.  We pack items closely together in the same package. Therefore, it is highly probable that all items are in the delivery and there are no missing items from your order
VAT is included in all our quoted retails.

Delivery Locations

We deliver to the Republic of Ireland and Northern Ireland.
The countries are as follows, USA, UK, Australia, New Zealand, Canada and all European countries


We accept online payment via Mastercard, Visa and PayPal.
In the unlikely event, that there is something wrong with your order (damaged item or the wrong item, please email us a photo to info@clarenbridgegardencentre.ie  and we’ll do our best to rectify the issue promptly.Alternatively, you can phone us on (091) 776492 between 9:30 am to 6 pm Monday to Saturday and 12 o’clock to 6 pm Sunday and Bank Holidays.

Returns Policy

If you are not satisfied with your purchase for any reason, or you changed your mind, you may return it (in its original packaging), for a full refund within 14 days of purchase excluding the delivery charge.
If the product is faulty, you may return it for a full refund, including delivery charges, or choose a replacement product or gift card in lieu of the same.Please include a note stating the reason for the product return, along with your name, address, daytime contact number, and receipt.We strongly recommend that customers check their orders upon receipt prior to disposing of any packaging. All original product packaging must be returned.All items returned as faulty will be inspected by us, and any items deemed to be subject to fair wear and tear will not be accepted as faulty products.

Greeting Card

You must purchase a Greeting Card, if you would like a personal message to be included with your gift.
You must purchase a Greeting Card, from our gift vouchers page if you would like a personal message to be included with your gift.
Once you are on the Checkout Page, please go to the Shipping section and confirm you have purchased a Greeting Card. Then add in your personal message in the Order Notes box.We will add your message to the Greeting Card and include it with your order.

Gift Cards

All gift cards can be redeemed in-store at Clarenbridge Garden Centre, Bridge Centre, Clarenbridge, Galway or at our Blackwater Garden Centre.
All gift cards can also be redeemed online if you contact us with your order by phone (091) 776492 during business hours.
If you have any queries regarding gift cards, please contact us at (091) 776492 during store opening hours Monday to Saturday 9.30 am to 6 pm and Sunday 12 pm to 6 pm or email us at info@clarenbridgegardencentre.ie
You can redeem your gift card for up to 5 years.
Yes. You can contact us and choose a specific value to be added to the gift card. However, the minimum amount needed to be delivered is €60.

Availability of stock

Although a product is listed online as ‘in stock’, this is not a guarantee that it is available as it may have just been sold out in-store. If an item is sold out, we will endeavour to bring it back into stock as quickly as possible.
You will be notified via email or phone if an item you recently purchased is not in stock.


Prices may vary from the website to the garden centre.
The appearance of an item on this website does not automatically mean it will also be in stock at the garden centre stores and vice versa.
We may run exclusively online or exclusively in-store promotions and sales. Therefore, the same product might be on sale online and not in-store for example.

  1. Customers are entitled to a refund only if the product is faulty/damaged/not fit for purpose. Refunds are to be processed as per the method of payment, by management only (if any doubts David is to be contacted for confirmation).
  2. If a customer simply changed their mind, then no entitlement. As a goodwill gesture, Clarenbridge Garden Centre Ltd will offer a refund for 7 days from the date of purchase, provided the items returned are in saleable condition and the customer has a receipt.
  3. If products are purchased online the customer has 14 days to request a refund. This does not apply to shops – only online.
  4. Online customers must email info@clarenbridgegardencentre.ie to obtain a refund.
  1. Customers are entitled to an exchange or credit note up to 30 days from the date of purchase.
  2. Proof of purchase (receipt) is required.
  3. Scan the barcode on the receipt, adjust the amount to negative and process the credit note button, credit notes are valid for 12 months and are not refundable.
  4. Please ensure customers are issued with receipts “here’s your receipt it’s your proof of purchase”. For any credit notes/gift vouchers please inform customers there are non-replaceable.
click and collect
  1. All orders must be placed online or over the phone.
  2. Customers will receive a phone call when their order is ready for collection. Orders will be held for 3 days, after which they will be automatically cancelled unless the customer contacts the store to arrange a later collection date.
  3. When collecting their order, customers must present their order confirmation email or order number and a valid form of identification.
  4. If a customer is unable to collect their order within the specified timeframe, they must contact the store to arrange an alternative collection date. If the store is unable to reach the customer after multiple attempts, the order will be cancelled and a refund will be issued.
  5. Garden centres reserve the right to cancel any order if the product is no longer available or if there is an error in pricing or product information. In such cases, a full refund will be issued to the customer.
  6. Garden centres will not be held responsible for any loss or damage to products that occur after the customer has collected their order.
  7. The refund for cancelled orders will take up to 3 working days to be processed.
  8. By placing a click-and-collect order, customers agree to these terms and conditions.
Competition & Give Away
  1. Competitions are open to the Republic of Ireland and Northern Ireland residents aged 18 and over, with the exception of employees of Clarenbridge Garden Centre Ltd and their immediate family members, its agents or anyone else professionally connected with the competition.
  1. Opening and closing dates will be announced in the post published on our website and/or social media channel and/or email marketing and/or any other channel used to promote the competition. Entries submitted after the final closing date as well as the ones that do not meet the rules specified for the competition will not be included.
  2. The prize will be described on the post published to promote the competition and is non-transferable. There is no cash or other prize alternative. In the event of cancellations, the prize value will not be refunded.
  3. No cash in lieu.
  4. Prize can be in the form of gift cards, specific items and/or plants087 9966 110
    ad on facebook, she wants to know if you have information of where there’s from or so
    margaret or upon the presentation of ID. Gift cards will have separate terms and conditions (including but not limited to the following).
  5. By participating in Clarenbridge Garden Centre Ltd.’s promotions and competitions and being a member of our Garden Club you agree to be bound by these Terms and Conditions.
  6. Winners will be chosen at random from the draw amongst those who have correctly submitted their entry, and contacted by a member of Clarenbridge Garden Centre Ltd.
  7. The draw will take place on the date published and the winner(s) will be contacted via email, direct message or phone dependent on the contact information provided.
  8. Clarenbridge Garden Centre Ltd reserves the right to withdraw or amend any competitions in the event of any unforeseen circumstances outside their reasonable control.
  9. Clarenbridge Garden Centre Ltd and its agents accept no responsibility for difficulties experienced in submitting an entry to this competition or in the prize collection.
  10. Decisions of Clarenbridge Garden Centre Ltd. and its agents are final and no correspondence will be entered into.
  11. Clarenbridge Garden Centre Ltd reserves the right to draw an alternative winner or cancel the competition in the event that we believe that any winner has contravened any of these terms and conditions.
  12. Clarenbridge Garden Centre Ltd reserves the right to draw an alternative winner or cancel the competition in the event that no contact/prize collection has been made by the winner within two weeks of the winner being contacted by Clarenbridge Garden Centre Ltd.
  13. Clarenbridge Garden Centre Ltd are not liable for any loss, damage or injury that might occur to the winner resulting from his or her acceptance of the promotion or prize.
  14. Entry into any competition run by Clarenbridge Garden Centre Ltd or joining the Garden Club run by Clarenbridge Garden Centre Ltd will be deemed to be a full and unconditional acceptance by the applicant of the Terms and Conditions of the competition. A failure to adhere to these Terms and Conditions may result in disqualification from the competition and, if applicable, forfeiture of the prize(s).
  15. Entrants are deemed to have accepted these Terms and Conditions by participating in competitions run by Clarenbridge Garden Centre Ltd.
  16. No applications from agents, third parties, organised groups or applications automatically generated by computer will be accepted.
  17. By accepting the Competition Prize or the Monthly Prize Draw Garden Club Voucher, the prize-winner grants the promoter – Clarenbridge Garden Centre Ltd, the right to use and publish his/her name and picture in such media as the Promoter may choose (including but not limited to the online) for advertising and promotional purposes without payment.
  18. The name and County of the prize winner will be displayed on the Promoter’s website, social media accounts and other relevant media channels for a reasonable period of time after the prize winner has been selected.
  19. The Promoter reserves the right to seek and issue publicity on behalf of the entrants. By entering the promotion, the entrants agree to participate in publicity as reasonably requested surrounding the promotion.
  20. Proof of identity will be called for before the prize is awarded.
    Privacy Policy
    The security and privacy of our customers are our highest priority.

    Your personal details 

    As part of our Security Policy, all Credit Card payments entered by a customer are transmitted over a secure (SSL) link using 128-bit encryption at our payment processor. This means Clarenbridge Garden Centre Ltd will never directly access or keep records of your Credit Card details.

    From time to time Clarenbridge Garden Centre Ltd will email newsletters with the latest news and special offers. You can choose to opt out of receiving these emails at any time by simply unsubscribing from our email list.

    If you have any further queries with regard to the Customer Privacy Policy you can get in touch by using the form on the Contact Us page.

    cookies Policy
    Privacy Statement:  How we use Cookies

    Cookies are very small text files that are stored on your computer when you visit some websites.

    We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

    You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

    The following is strictly necessary for the operation of our website.

    This Website Will:

    • Remember what is in your shopping basket
    • Remember where you are in the order process
    • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

    The following are not Strictly Necessary but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

    Functional Cookies

    This Website Will:

    • Offer Live Chat Support (If available)
    • Track the pages you visit via Google Analytics

    Targeting Cookies

    This Website Will:

    • Allow you to share pages with social networks such as Facebook (If available)
    • Allow you to share pages via Add This (If available)
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