Frequent Asked Questions (FAQs)

Welcome to our FAQs section, where we specifically address common questions about our e-commerce platform. Additionally, you’ll find answers that will assist you in navigating your online shopping experience seamlessly. Regardless of whether you’re a new customer or a returning shopper, rest assured that we are here to provide the information you need.

Below, you will find our FAQs that provide answers to common queries regarding orders and deliveries.

 

Additionally, we have included helpful transition words to enhance the flow of information for our FAQs:

Our standard delivery charge for online purchases is €15.99 per order for the Republic of Ireland and Northern Ireland. This rate may change for bulky orders, such as garden furniture, and large orders of plants & trees that are listed on our website which require crating. For these specific items, the delivery charge is €39.99 per order for the Republic of Ireland and Northern Ireland.

Currently, our deliveries take approximately 7 to 10 working days. However, rest assured that we’ll do our best to dispatch your order as soon as possible.

If your order hasn’t been sent yet, you have the option to add items to your order. Simply contact us directly at info@clarenbridgegardencentre.ie

We utilize an automated system to send the order confirmation to our customers. Therefore, if you haven’t received this email, it could indicate one of the following three things:

  • Firstly, the e-mail you provided when placing the order might be incorrect.
  • Alternatively, the e-mail could be residing in your Spam folder.</li>
  • Lastly, the e-mail might have been flagged as Spam, blocked, and subsequently automatically deleted. This occurrence is more common when using a business email account.

Sometimes, when the order needs to be packed in more than one parcel, it’s possible that these parcels will be delivered on different dates. Please take a moment to check the label on your parcel. If the label indicates “1 of 2,” it means the missing items from your order are on their way. However, if the label says “1 of 1” and there are missing items, kindly email us a photo of the label, along with your name and contact number, to info@clarenbridgegardencentre.ie

Our team is extensively trained to pack the plants (and other items) with utmost love and care. However, we acknowledge that receiving an incorrect or damaged item can be disappointing. In such cases, please promptly email us a photo at info@clarenbridgegardencentre.ie and we will make every effort to address the issue and rectify it.

Typically, it takes 2 to 3 working days for the refund to appear back in your account. Additionally, for more information regarding our refund process, please refer to our Return Policy, available at https://clarenbridgegardencentre.ie/terms-and-conditions/.

You can reach us at info@clarenbridgegardencentre.ie  anytime. Additionally, feel free to call us at (091) 776492 between 9:30 am to 6 pm from Monday to Saturday, as well as from 12 o’clock to 6 pm on Sundays and Bank Holidays.

Click and collect is a convenient service that enables customers to order products online and subsequently collect them from our physical store location. Additionally, this service provides a seamless shopping experience for our valued customers.

Please note that the Click and Collect orders may require up to 3 working days to become available.

Notably, click and collect services are free on our website.

Certainly, please take a moment to review our Terms and Conditions, where you will find detailed information regarding our returns policy.

Once you have been contacted by the garden centre, you will have up to 3 working days to collect your order.

If, unfortunately, you happen to miss your pickup time, you can easily get in touch with us by phone. In doing so, we can make the necessary arrangements for a new pick-up date.

Still didn’t find what you need on our FAQs? Fret not! In the event that you have any additional questions or require further assistance, feel free to reach out to our dedicated customer support team. Moreover, you can easily contact us via email at info@clarenbridgegardencentre.ie. Rest assured, our team will be more than happy to provide you with the necessary help and address any inquiries or concerns you may have. Don’t hesitate to get in touch with us, as we are here to ensure your shopping experience is both smooth and enjoyable.

Connect with Us on Social Media

To stay up to date with our latest news and precious gardening tips, we encourage you to follow us on social media. Our social media platforms serve as vibrant communities where you can further engage with like-minded individuals, share experiences, and find inspiration. Don’t miss out on this opportunity – follow us on Instagram and Facebook today!

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