Our FAQsBelow are our FAQs with answers to queries on orders and deliveries.
Orders placed after Monday (19/12) at midnight will be resumed and dispatched on 02/01/2023
Nationwide delivery (Ireland and Northern Ireland) is only €14.99 per order, which means that it doesn’t matter how many items you order (1 or 100), the delivery rate will be the same.
Currently, our deliveries take 7 to 10 working days. We’ll do our best to dispatch your order as soon as possible.
If your order hasn’t been sent yet, you can add items to your order by contacting us directly at firstname.lastname@example.org
We use an automated system to send the order confirmation to our customers, so if you didn’t receive this email it means one of the three things:
- The e-mail you used to place the order is incorrect.
- The e-mail is in your Spam folder.
- The e-mail was treated as Spam, blocked, and automatically deleted. It usually happens when you’re using a business email account.
Sometimes the order needs to be packed in more than one parcel, these parcels might be delivered on different dates. Please check the label on your parcel, if it informs 1 of 2 it means the missing items of your order are on the way. If the label says 1 of 1 and there are missing items, please email us a photo of the label, your name, and contact number at email@example.com
Our team is trained to pack the plants (and other items) with all the love and care that they deserve, and we understand that it can be disappointing to get an item that is incorrect or one that was damaged in transit. If you received a damaged item or the wrong item, please email us a photo at firstname.lastname@example.org and we’ll do our best to rectify the issue.
It usually takes 2 to 3 working days for the refund to appear back in your account. For more information, please check our Return Policy https://clarenbridgegardencentre.ie/terms-and-conditions/.