By using our website you are automatically agreeing to our terms and conditions below:

Shipping Delivery Times

Deliveries can take up to 7 working days. We will do our very best to dispatch your order as soon as possible.
Our unique product offering is chosen carefully for our customer satisfaction and we offer a support system to all our customers before, during, and after purchase via web chat, email info@clarenbridgegardencentre.ie  and phone (091) 776492.

Cost

We deliver nationwide throughout the island of Ireland. Our standard delivery charge is €14.99 per order on all online purchases for the Republic of Ireland and Northern Ireland.
This rate also applies to bulky orders such as garden furniture, large orders of plants & trees that are listed on our website which require crating. For example, if you order 2 crates of furniture for  shipment to Belfast, the delivery charge is still €14.99

Shipping

If a product is unavailable, a similar product of equal or greater value may be substituted in its place with your prior consent.
You can add an item to your order IF your order has NOT been sent out. If you would like to add items to your order, please contact us directly at info@clarenbridgegardencentre.ie
If part of an order is out of stock and this may delay delivery but the customer will be promptly informed of this possibility.
We cannot guarantee delivery on a particular day or time.
Sometimes an order needs to be packed in more than one parcel; these parcels might be delivered on different dates. Please check the label on your parcel, if it states 1 of 2 it means the missing items of your order are on the way. If the label states 1 of 1 and there are missing items, please email us a photo of the label, your name, and contact number at info@clarenbridgegardencentre.ie
All items should be unpacked and checked once your order has been delivered.  We pack items closely together in the same package. Therefore, it is highly probable that all items are in the delivery and there are no missing items from your order
VAT is included in all our quoted retails.

Delivery Locations

We deliver to the Republic of Ireland and Northern Ireland.
The countries are as follows, USA, UK, Australia, New Zealand, Canada and all European countries

Payment

We accept online payment via Mastercard, Visa and PayPal.
In the unlikely event, that there is something wrong with your order (damaged item or the wrong item, please email us a photo to info@clarenbridgegardencentre.ie  and we’ll do our best to rectify the issue promptly. Alternatively, you can phone us on (091) 776492 between 9:30 am to 6 pm Monday to Saturday and 12 o’clock to 6 pm Sunday and Bank Holidays.

Returns Policy

If you are not satisfied with your purchase for any reason, or you changed your mind, you may return it (in its original packaging), for a full refund within 14 days of purchase excluding the delivery charge.
If the product is faulty, you may return it for a full refund, including delivery charges, or choose a replacement product or gift card in lieu of the same. Please include a note stating the reason for the product return, along with your name, address, daytime contact number, and receipt. We strongly recommend that customers check their orders upon receipt prior to disposing of any packaging. All original product packaging must be returned. All items returned as faulty will be inspected by us, and any items deemed to be subject to fair wear and tear will not be accepted as faulty products.

Greeting Card

You must purchase a Greeting Card, if you would like a personal message to be included with your gift.
You must purchase a Greeting Card, from our gift vouchers page if you would like a personal message to be included with your gift.
Once you are on the Checkout Page, please go to the Shipping section and confirm you have purchased a Greeting Card. Then add in your personal message in the Order Notes box. We will add your message to the Greeting Card and include it with your order.

Gift Cards

All gift cards can be redeemed in-store at Clarenbridge Garden Centre, Bridge Centre, Clarenbridge, Galway or at our Blackwater Garden Centre.
All gift cards can also be redeemed online if you contact us with your order by phone (091) 776492 during business hours.
If you have any queries regarding gift cards, please contact us at (091) 776492 during store opening hours Monday to Saturday 9.30 am to 6 pm and Sunday 12 pm to 6 pm or email us at info@clarenbridgegardencentre.ie
You can redeem your gift card for up to 5 years.
Yes. You can contact us and choose a specific value to be added to the gift card. However, the minimum amount needed to be delivered is €60.

Availability of stock

Although a product is listed online as ‘in stock’, this is not a guarantee that it is available as it may have just been sold out in-store. If an item is sold out, we will endeavour to bring it back into stock as quickly as possible.
You will be notified via email or phone if an item you recently purchased is not in stock.

Pricing

Prices may vary from the website to the garden centre.
The appearance of an item on this website does not automatically mean it will also be in stock at the garden centre stores and vice versa.
We may run exclusively online or exclusively in-store promotions and sales. Therefore, the same product might be on sale online and not in-store for example.

Competitions – Terms & Conditions

  1. Competitions are open to Republic of Ireland residents aged 18 and over, with the exception of employees and their immediate families of Clarenbridge Garden Centre Ltd, its agents or anyone else professionally connected with the Promotion.
  2. Opening and closing dates will be announced in the post published on our website and/or social media channel or email marketing campaign and any other channel used to promote the competition. Entries submitted after this final closing date will not be included.
  3. Prize(s) will be described on the post published to promote the competition and is non-transferable. There is no cash or other prize alternative. In the event of cancellations, there will not be a refund of the prize value.
  4. No cash in lieu.
  5. Prize(s) can be in the form of coupons. Coupons will have separate terms and conditions (including but not limited to the following) the use of the coupon, online and offline use, specific expiry dates, amount of times the coupon can be used, what products can purchased with the coupon.
  6. By participating in Clarenbridge Garden Centre Ltd’s promotions and competitions and being a member of our Garden Club you agree to be bound by the terms and conditions.
  7. Winners will be chosen at random from the draw from those who have correctly submitted their entry.
  8. Draw will take place on the date published and winner(s) will be contacted via email or by phone dependent on contact information provided.
  9. Clarenbridge Garden Centre Ltd reserves the right to withdraw or amend any competitions in the event of any unforeseen circumstances outside their reasonable control.
  10. Clarenbridge Garden Centre Ltd and its’ agents accept no responsibility for difficulties experienced in submitting an entry to this competition.
  11. Decisions of Clarenbridge Garden Centre Ltd’s and its’ agents are final and no correspondence will be entered into.
  12. Clarenbridge Garden Centre Ltd reserves the right to draw an alternative winner in the event that we believe that any winner has contravened any of these terms and conditions.
  13. Clarenbridge Garden Centre Ltd reserves the right to draw an alternative winner in the event that no contact has been made by the winner within two weeks of the winner being contacted by Clarenbridge Garden Centre Ltd.
  14. Clarenbridge Garden Centre Ltd are not liable for any loss, damage or injury that might occur to the winner resulting from his or her acceptance of the promotion or prize.
  15. Entry into any competition run by Clarenbridge Garden Centre Ltd or joining the Garden Club run by Clarenbridge Garden Centre Ltd will be deemed to be a full and unconditional acceptance by the applicant of the Terms and Conditions of the competition. A failure to adhere to these Terms and Conditions may result in disqualification from the competition and, if applicable, forfeiture of the prize(s).
  16. Entrants are deemed to have accepted these Terms and Conditions by participating in competitions run by Clarenbridge Garden Centre Ltd.
  17. Only one entry per person. No applications from agents, third parties, organised groups or applications automatically generated by computer will be accepted.
  18. By accepting the Competition Prize or the Monthly Prize Draw Garden Club Voucher, the prize-winner grants the promoter – Clarenbridge Garden Centre Ltd, the right to use and publish his/her name and picture in such media as the Promoter may choose (including but not limited to the internet) for advertising and promotional purposes without payment.
  19. The name and county of the prize-winner will be displayed on the Promoter’s Website, Facebook page and Twitter account and other relevant media channels for a reasonable period of time after the prize-winner has been selected
  20. The Promoter reserves the right to seek and issue publicity on behalf of the Entrants. By entering the promotion, the Entrants agree to participate in publicity as reasonably requested surrounding the promotion.
  21. Proof of identity may be called for before the prize is awarded as a proof of age.

 

Privacy Policy

The security and privacy of our customers is our highest priority.

 

Your personal details 

As part of our Security Policy all Credit Card payments entered by a customer are transmitted over a secure (SSL) link using 128-bit encryption at our payment processor. This means Clarenbridge Garden Centre Ltd will never directly access or keep records of your Credit Card details.

From time to time Clarenbridge Garden Centre Ltd will email newsletters with the latest news and special offers. You can choose to opt out of receiving these emails at any time by simply unsubscribing from our email list.

If you have any further queries with regard to Customer Privacy Policy you can get in touch by using the form on the Contact Us page.

Cookies Policy

Privacy Statement:  How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

  • Offer Live Chat Support (If available)
  • Track the pages you visits via Google Analytics

Targeting Cookies

This Website Will:

  • Allow you to share pages with social networks such as Facebook (If available)
  • Allow you to share pages via Add This (If available)