Our Terms and Conditions

By using this website,all website users (“you”) agree to these terms and conditions. If you do not agree to all of these terms and conditions, you may not use this website.

These terms and conditions may be revised at any time by us updating the website.

Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to amend or correct any website content, without prior notice.

All offers are made subject to these terms and conditions:

Availability of stock

The listing on the web site is usually kept well up to date, so it is generally safe to assume that if it is listed here it is available. Occasionally things sell out during the day before they can be removed from sale and so may not be available.

If an item is sold out, we will endeavour to bring it back into stock as quickly as possible or with your permission via contact that we substitute the item with another.

Gift Vouchers

Clarenbridge Garden Centre Gift Vouchers can be bought online in different denominations.

All vouchers must be redeemed instore at Clarenbridge Garden Centre, Bridge Centre, Clarenbridge, Galway.

No vouchers can be redeemed online.

If you have any queries regarding gift vouchers, please contact us at our store in Clarenbridge on (091) 776492 during store opening hours (Monday to Saturday 9.30 – 6pm and Sunday 12pm – 6pm) or email us at info@clarenbridgegardencentre.ie

Pricing

A price appearing on the website may vary from that in the garden centre, however we try to minimise any variations. The appearance of an item on this website does not automatically mean it will be always in stock at the garden centre store.

Shipping and Delivery Policy

Free delivery on online orders over €79 within

Republic of Ireland
Northern Ireland
Mainland UK* (effective from January 23rd 2018)

Delivery will be charged at €7.99 per delivery on online orders under €79 within

Republic of Ireland
Northern Ireland and
Mainland UK* (effective from January 23rd 2018)

*Mainland UK is England, Scotland, Wales and Northern Ireland. We do not deliver to the Channel Islands (Jersey, Guernsey), Isle of Man, Isle of Wight and the Outer and Inner Hebrides and any other islands in the UK.

Free Delivery charges for some products. These show up as shipping included, otherwise shipping is added separately to your shopping cart.

Small items are sent by standard post. Larger items are sent by courier service.

Please note that the following countries can order online for delivery to an Irish or Northern Irish address:

USA, Canada, Australia, Belgium, France, Germany, Italy, Netherlands, Portugal and Spain.

If you are living outside of Ireland and Northern Ireland and mainland UK* and would like to order for delivery to your location, please contact us and we will do our best to accommodate your request. Please note delivery charges will be based on your order and location. Contact us on (353) (91) 776492 or email us at info@clarenbridgegardencentre.ie

We aim to ship all orders within 7 working days of placing the order, provided it is in stock. However during busy periods, it can take up to 10 working days for orders to be despatched.

If a product is unavailable, a similar product of equal or greater value may be substituted in its place with your prior consent via contact before delivery is sent out to you.
Sometimes part of an order is out of stock and this may delay delivery.
You will be advised of any undue delay. Once delivery has left our stores you will be emailed a tracking number for the courier so that you can track your Parcel.

We cannot guarantee delivery on a particular day or time.

All though a product might say online that it is in stock this is not a guarantee that it is available as it may have just sold in store .If an item is sold out, we will endeavour to bring it back into stock as quickly as possible. You will be notified via email if an item is not in stock, if a product is unavailable, a similar product of equal or greater value may be substituted in its place and we will advise you of this as soon as we receive our order.

All items should be unpacked immediately once you receive them and follow instructions on unpacking and care of plants.

VAT is included in all prices shown.

Large bulky items:
These are large, or bulky items like garden furniture that are not suitable for shipping through the normal delivery channels. Please contact us for a quote on delivery. This will be marked on the product description. Generally a pallet size product can be delivered anywhere in Ireland for approximately €50 but we will quote on each individual basis.

Our product offering is chosen for the very highest quality available. Customer satisfaction is our top priority and if you feel we can improve our systems or have any recommendations we would be very happy to hear from you.

We accept online payment in Euro, through Mastercard and Visa.

Returns Policy

If you are not satisfied with your purchase for any reason, or you change your mind, you may return it, in its original packaging, for a credit note within 14 days of purchase.

If you are not satisfied with a substitute supplied for any reason, you may return it, in its original packaging, for a full credit refund within 14 days of purchase. Please contact us by email regarding this and quote your order number

If your purchase is faulty, you may return it or a full refund, including delivery charges, or a
replacement item within 28 days.

Please include a note stating the reason for the product return, along with your name, address, daytime contact number and receipt.

We strongly recommend that customers check their orders upon receipt prior to disposing of any packaging. All original product packaging must be returned.

All items returned as ‘faulty’ will be inspected by us, and any items deemed to be subject to fair wear and tear will not be accepted as ‘faulty’.

Shipping costs are non-refundable. We will only refund deliver/postage costs if the return is determined as ‘faulty’ or as a result of our error.

Return shipping costs on any non-damaged or non-flawed returns will be the responsibility of the customer

Privacy Policy

The security and privacy of our customers is our highest priority.

Your personal details

As part of our Security Policy all Credit Card payments entered by a customer are transmitted over a secure (SSL) link using 128-bit encryption at our payment processor. This means Clarenbridge Garden Centre Ltd will never directly access or keep records of your Credit Card details.

From time to time Clarenbridge Garden Centre Ltd will email newsletters with the latest news and special offers. You can choose to opt out of receiving these emails at any time by simply unsubscribing from our email list.

If you have any further queries with regard to Customer Privacy Policy you can get in touch by using the form on the Contact Us page.

Cookies Policy

Privacy Statement: How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

Remember what is in your shopping basket
Remember where you are in the order process
Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

Offer Live Chat Support (If available)
Track the pages you visits via Google Analytics

Targeting Cookies

This Website Will:

Allow you to share pages with social networks such as Facebook (If available)
Allow you to share pages via Add This (If available)